Blasted Copier!!

I had a struggle with technology yesterday at work. This is really a two part issue. To begin, the managing partner came to me in the library and requested copies of 10+ cases. He wanted the cases copied out of the books. He does want copies from Lexis Nexis our online database. Now because this is a corporate library and he is the managing partner, he gets what he wants. I have no problem with that. However, it goes against my desire to complete a task the most efficient way. I want to be productive without wasting time or resources. It would have taken me far less time to print from the computer, than to photocopy each page. Now for the second part, the copying machine was not working properly. I programmed the copier to print two book pages onto one letter size page. It would work the first time, but failed to do the same for the following pages. I refused to program the copier for every copy – it would be over 100 copies! I have used several different copy machines over the years, and in my mind this was an unacceptable problem. Making photocopies of books is a main function in our library and I was ready to fix this problem. But of course, there was no manual with the machine nor was there a customer service number to call. I went to the division of the firm that handles our copiers (IKON). The people there were not able to help. In the end, I copied each page and a day later I still do not have an answer. My question is this: does advanced technology make our lives easier? Are my expectations too high? My high expectations have left me vulnerable to disappointment and frustration. I wonder about other library patrons. What are their expectations? Are they often disappointed? Do they have someone to ask for help?